Session dates can be reserved up to one month in advance.

Fees are subject to VAT at 20%. 

The fee agreed on the phone will be confirmed in writing in a Confirmation Email within 48 hours.

It is your responsibility to check the content of the Confirmation Email and that you agree with the sessions, dates and fee quoted.

The Confirmation of Booking Terms is our contract and signing and returning this document confirms your agreement with our fees and the way we work. If you have any queries or questions regarding its content, please respond within 48 hours.

Where applicable, all sessions that comprise a package must be completed within 6 months from the date of the first session.

We will be in touch to remind you to book in any additional sessions that form your package. We cannot guarantee availability at short notice, therefore bookings are advisable one month before your preferred date, especially in the peak season (October-November/ May-June), to avoid disappointment.

BOOKING TERMS

On making a booking we require a non-refundable £200 deposit, paid by debit or credit card over the phone, via PayPal.

On payment of a deposit you will either schedule your dates with Lizzie, or be contacted by your stylist to schedule your dates directly. The payment of the deposit pencils in your preferred dates with your stylist.

As stated in the Consumer Contracts Regulations of June 2014, you have a 14 day cooling off period during which you are entitled to a refund of your £200 deposit, minus a £50 admin fee, if you decide to cancel. 

After 14 days the deposit for your booking is non refundable, but is transferrable to another date within 6 months of the cancelled session date. 

DEPOSIT TERMS

Initial Payment: 50% of the total balance is due (the fee, less deposit paid) 30 days before the first booked session date of any package, by BACS transfer. 

You can also choose to pay the full balance at this stage, 30 days before your first booked session.

Balance Payment: The remaining 50% is due 7 days before the first booked session date by BACS transfer.

On receipt of your initial payment you will be emailed your Style Preparation Assignment.

Payment by other methods will be considered on request. Payment by credit card may be subject to additional fees.

Due to high demand for dates, we reserve the right to release session dates to other clients if the final balance has not been received within 48 hours of invoicing.

If there will be a delay in payment, for any reason, let us know as soon as possible so we can hold your dates for an extended period of up to 48 hours.

A cancelled session is non-transferable from 48 hours before the session date, except in exceptional circumstances at our discretion. 

In the instance of cancellation of a session (as above) that is part of a package, the fee owed by the client to rebook the session will be the equivalent half day or day rate.

Please notify us immediately should you need to cancel a session, and we will do our best to rebook you for a suitable alternative date as soon possible. Please note that in peak season this may be as long as 6 weeks for a session with Lizzie.

If in the event of booking and paying for a package that you are unable to start, the package start date can be postponed up to 12 months 

PAYMENT AND CANCELLATION TERMS

Our 'Associate Stylists' are under contract to work with Lizzie Edwards Style Consultancy clients as per the conditions of the company, and as such we equally expect clients to kindly respect this and only contact or make bookings with Associate Stylists through 'Lizzie Edwards Style Consultancy'. 

ASSOCIATE STYLIST BOOKINGS

Gift Vouchers are £200 which represents the deposit payment of £200 and are subject to the Deposit Terms laid out in this document. Gift Vouchers are valid for 6 months, except by prior arrangement or in exceptional circumstances (such as illness, injury, pregnancy or emigration)

There is a 14 day cooling off period from the date of purchasing a Gift Voucher during which you are entitled to a full refund of your payment, less an admin fee of £50, if you decide to cancel. There is a further 48 hours from the 'giving date' (e.g. birthday or Christmas), if it is outside of this window, if the gift is deemed unwanted or unsuitable. 

Unfortunately, after this time, no refunds will be given.

GIFT VOUCHER TERMS

Shopping sessions take place in central London. Other cities can be considered, whereby travel costs and time will be agreed beforehand.

TRAVEL

All stylists will work to the best of their ability to deliver the best possible results for clients. However, full engagement of the client is required and we respectfully ask that you take time to prepare for the sessions by completing the Style Preparation Assignment, including the Inspiration Board and Pinterest Board and purchase hangers as suggested where appropriate. This is for your benefit to make the most of your investment in our services and expertise.

We understand that this is a time commitment, but when executed correctly, it is one which will pay for itself many times over. 

We know you are busy, and taking time out of work can prove difficult, but it is important you are engaged and present during your sessions. Where necessary, please let people know you are in a meeting and unable to answer your phone or emails. You will be free at lunchtime and be able to check in with family and work if you need to.

If there is a planned call you need to be on, a break can be scheduled to accommodate it. Please mention this in advance or on the day to your stylist, who will be happy to work around this where possible.

Your stylist will research the stores and do their best to prepare for the shopping session, however availability of specific stock is out of their control.

It is our foremost intention that you have a great experience, and are over the moon with the results of working with us. In the unfortunate, and unlikely event that you have a concern or complaint about the service delivered, please bring it to our attention as soon as possible during the session, or within 48 hours following. To get the best results, open and honest communication is essential, so please bring any concerns to your stylist as soon as you have them so they can be discussed and rectified.

DELIVERABLES

In accordance with the Data Protection Act 1998, any and all information you provide about yourself for the purposes of your style sessions will be held in the strictest confidence, and never shared with anyone outside of LESC.

Your information will only be used to contact you about your enquiry or booking, and in the future to let you know of any products or services that may interest you. If at any time you no longer wish us to hold any information or records about you please let us know by emailing admin@lizzieedwards.com.

Your information is held in a password protected database and email system, and all computers used are password protected.

Any payment information taken as means of a deposit is not held by us, but directly input into a 'PayPal Here' device only.

DATA PROTECTION

Stylists are covered by Public and Products Liability Insurance through Hiscox.

INSURANCE

Access to this web site (the "Web Site") is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.

These terms and conditions are between ("we/us/our") and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site ("you").

On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted online will constitute acceptance of the new terms and conditions.

Use of the lizzieedwards.com Website

This Website, and any content contained on it, is for information purposes only. 

We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.

Registration and information submitted by you

In the event that it is necessary for you to register in order to view certain parts of this Web Site, you are obliged to provide accurate and complete registration information.

We reserve the right (and you hereby consent) to:

• delete any information submitted by you from our databases and/or records; and

• block any information submitted by you which contains viruses or other potentially damaging material to the Web Site, our system, users of the Web Site or our employees.

CONTENT OF THE WEBSITE

You acknowledge that all trade marks, names and logos on the Web Site are the property of Lizzie Edwards Style Consultancy. To the extent that there are marks identifying third parties, these are owned or license by those third parties and nothing in these terms and conditions in any way confers on you any license or right under any trade marks, name or logos.

All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.

You may not, without the prior written consent of us:

• copy, reproduce, modify, republish, adapt, alter or in any way commercially exploit any of the content of this Web Site

• redistribute any of the content of this Web Site

• remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms and conditions

For the avoidance of doubt "Lizzie Edwards Style Consultancy" is a trade mark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.

INTELLECTUAL PROPERTY

This website may contain links to other websites, which are outside our control. We are not responsible for these third party websites, or for their content. We are providing the link for your convenience and are not endorsing the third party's web site, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk. Occasionally the link may be an affiliate link and by clicking on it there may be a small amount of commission earned by Lizzie Edwards.

LINKS TO THIRD PARTY WEBSITES

We take all steps that we consider in our sole discretion necessary in order to provide you with a reliable service. We exclude, however, to the fullest extent permitted by law, any liability for the security or availability of the services on the Web Site or for any disruption of our web site howsoever caused.

We provide the Web Site on an "as is" basis and make no warranties or representations of any kind as to the Web Site or its content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Web Site. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

LIABILITY

You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.

INDEMNITY

We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.

TERMINATION

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

INVALIDITY

A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

THIRD PARTY RIGHTS

These terms and conditions are governed by and will be interpreted in accordance with UK law and the UK courts will have exclusive jurisdiction to resolve any disputes between us.

GOVERNING LAW